SAGE Helpdesk

IT Essentials

• Setup Microsoft Authenticator App
• Upload your photo/headshot to Microsoft Teams

Outlook

• View a mailbox that you've been assigned access to
• Open a Shared Mailbox Manually
• Setup Autoreply On Shared Mailbox
• Outlook Add-ins (aka Plug ins)
• Sending and Receiving Encrypted Email

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OneDrive

• Restore Deleted OneDrive Files
• Share a file or folder on your OneDrive
• View Shared OneDrive Files

Phone System

• Call Queue Options
• Create/Update Recording for Phone System

Microsoft Teams

• Add a website or Smartsheet into a tab of a chat or Team
• Recover Deleted Files in Teams
• Microsoft Teams Web App

DocuSign

• DocuSign Resources

Miscellaneous

• Transfer of offboarded user's files and email
• Overview of Distribution Lists vs Shared Mailboxes vs Microsoft 365 Groups vs Microsoft Teams
• KnowBe4: View Training History
• FY Eye / REACH Digital Signage Software
• Enable MFA on WordPress Admin Accounts

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Zoom

• SAGE Zoom Account Overview
• Zoom Training
• Zoom Virtual Background
• Zoom Settings for Musical Performances

AV Systems

• Brooklyn AV System Troubleshooting
• Edie Windsor SAGE Center - Great Room A Cameras and Audio
• Edie Windsor SAGE Center - DaVinci Sound System Controller
• Edie Windsor SAGE Center Great Room AV Cabinet

Cyber Centers

• Deep Freeze Software

Other

• E Fax Instructions
• Secure Printing
• SAGE Org Calendar
• Microsoft Planner and Planner Premium